terms and conditions
Terms and conditions for website design and development
We dislike this stuff as a rule, this is ultimately put in place to protect you, our clients and us should an out of the ordinary situation arise. We suggest you grab a coffee/tea, have a read and let us know if you have any questions on any of these matters. Where we mention to ‘you or your’ we are referring to you as ‘the client’. Likewise if we say ‘we’ it means ‘Manifest Website Design.
We work hard on our your websites so we think it’s fair to assume that if your invoices aren’t paid, then you don’t own the artwork, website or intellectual copyright. Once all invoices are paid, you are the owner of all work we have provided to you.
You are responsible for all content provided including images, text, animation, video, layout or any anything else, so please ensure that this stuff does not infringe any copyright or laws. We will also let you know if the quality of the files provided to us will have a negative impact on the overall look of the finished project.
Internet marketing and search engine optimisation:
We build and manage our websites so that they are well positioned to rank in search engines. We do not however make any guarantees on ranking performance as this is out of our hands. It ultimately comes down to the quality of your content, keyword competition and the search engine algorithms. We are not one of those companies that promise first page ranking results, it’s not our thing. If you need dedicated SEO solutions or Adwords plans, we are happy to work with 3rd party providers or recommend you to our preferred company.
If something happens and you need to terminate your website subscription, it’s ok, but any payments for your current billing period are non-refundable.
We also reserve the right to terminate a contract when:
The client is slow to respond. We deem slow to respond as more than 30 days waiting for content, a brief, a revision, payment, final sign off or general delays resulting in a halt in our production.
We deem the work unethical or against our normal operating processes and procedures.
What we quote is what you will get. If you need to add anything, we are always happy to review the scope of work for you and make adjustments to the quotes. Please note that once you have agreed to the quote we will need to stick to it as much as possible. We are flexible to enable changes from the initial scope, but please keep in mind this will more than likely affect the time required for production.
When we provide a project schedule or timeline, this is deemed as an estimate. We are very mindful about not exceeding these timeframes. Our work often involves different parties, our team, and sometimes it can be delayed. We request that you keep our pace, slow decision making or feedback can really delay our production and ultimately the completion of the project.
Exclusion of liability:
You agree that Manifest Website Design is not responsible for any damages or loss of revenue, opportunity and or profit. Manifest Website Design is also not liable for any damages incurred indirectly by any 3rd party’s related to the client or the client’s business.
Both yourself or Manifest Website Design can terminate the agreement if needed. We believe that a 30-day written notice to the other party is a fair way to manage this matter. If you do not pay us or obstruct our work in any way, we will be allowed to terminate the agreement anytime.
If you choose to terminate the contract before its completion, we are unable to refund payments previously made. You will also have to cover the costs for any unpaid work. If delivery requires additional costs, you will have to cover them. Manifest Website Design has the right to terminate the agreement at any time if you become insolvent.
We accept payments via direct bank deposit, PayPal and Stripe payments, VISA, and MasterCard. We do not accept cheques under any circumstances.
Payment of balance:
Ensure you are on time with payments. Our Terms are 7 days. We need them to complete your work! We cannot pay our bills until you pay yours.
Once delivered, your website will be ready to use, fully functional. If you need future support, we can agree on an on-going support plan.
Grace period for website builds:
We offer a grace period of 10 days, from the date of completion of any tasks, where all minor modifications like typos’ are free. If you have major changes to be made, we will need to assess them and decide whether that might need to be additionally charged.
Access to client hosting space:
In order to monitor and support we may require ongoing access to your hosting space or domain name accounts. Please keep us up to date with any change of user ID and passwords otherwise we won’t be able to access.
If we host your website(s) for you, this will be maintained by us and we do not provided access to our hosting environment to clients or 3rd parties unless previously agreed upon.
3rd party conflicts:
If you need anybody else to access the site whilst in production or live, bear in mind that we are not able to extend the warranty to 3rd parties and if we need to repair something they have done, you will be charged accordingly.
Manifest Website Design is not responsible for 3rd party software failures or other products outside warranty, inclusive of WordPress themes and plugin issues.
If we feel that the website is going to be used for illegitimate purpose then we have the right to refuse the completion of the website in order to protect clients, consumers and ourselves as we have responsibilities towards all stakeholders.
Although we take website security very seriously, from time to time a website may be victim to a malicious attack. These are out of our hands and if we are required to fix issues created by malicious attacks after completion, additional costs may incur.
Compliance with ecommerce, accessibility or other regulations:
You are required to ensure that the website and its content comply with current online trading laws and regulations, in the countries applicable to your business/market.
Compliance with laws and regulations:
We are not responsible for any failure to comply with laws and regulations related to accessibility, selling online or those specific to business or trade. We suggest you take legal advice.